Maintenance & Issue Tracking

Simplify maintenance requests — keep tenants happy

Efficiently manage and track maintenance issues for all your properties. IjaraHub's Maintenance & Issue Tracking feature helps landlords and property managers resolve tenant issues quickly and professionally.

👉 Built for UAE landlords, property managers, and shared housing owners.

❌ The Problem With Traditional Maintenance Management

Handling maintenance requests manually can be slow and disorganized.

Requests scattered across calls and chat messages

Tenant frustration due to lost or forgotten requests

No clear tracking of issue status or resolution timeline

Difficulty coordinating with multiple staff or vendors

Ineffective tracking as your rental portfolio grows

Manual tracking leads to delays and lower tenant satisfaction.

✅ The IjaraHub Solution

IjaraHub centralizes all maintenance requests and tracks them from submission to resolution.

✔

Digital Request Submission

Receive maintenance requests directly from tenants via the app.

✔

Full Lifecycle Tracking

Track every issue through pending, in-progress, and resolved statuses.

✔

Photo Evidence

Upload and view photos of issues for better clarity and faster fixes.

✔

Vendor Coordination

Assign tasks to staff or vendors and keep detailed historical records.

🧩 What You Can Do

📝

Manage Requests

  • Direct tenant app submission
  • Photos and detailed descriptions
  • Automated logging and assignment
🛠

Track Status

  • Real-time status updates
  • Track completion timelines
  • Comprehensive issue history
📁

Vendor Management

  • Store vendor contact details
  • Assign tasks to specific staff
  • Performance and handler tracking
🌐

Universal Access

  • Monitor from mobile or web
  • Tenant transparency on status
  • Instant update notifications

🔄 How It Works (Step by Step)

1

Tenant submits maintenance request via app

2

Landlord or manager reviews the request

3

Assign task to maintenance staff or vendor

4

Track issue until resolved

5

Maintain full record of requests and resolutions

Streamlined workflow reduces delays and improves tenant satisfaction.

👥 Who This Feature Is For

  • Small to mid-size landlords
  • Shared housing & bedspace owners
  • Property managers
  • Real estate agents
  • UAE property maintenance teams

🎯 Key Benefits

✔ Faster issue resolution
✔ Clear request tracking
✔ Improved tenant satisfaction
✔ Organized vendor management
✔ Complete history and accountability

🔐 Secure & Professional

Role-based AccessOwner, Manager, Staff
Secure DocumentationRequests and files stored in cloud
Data IntegrityAutomated backups ensure reliability

🚀 Ready to Streamline Maintenance?

Stop losing track of tenant issues. Resolve requests efficiently and professionally.

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